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JakobNielsen @ useit.com
| Description | : | Usability Alertbox.
- First Rule of Usability? Don't Listen to Users: To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior. - Search engine users click the results listings' top entry much more often than can be explained by relevancy ratings. Once again, people tend to stick to the defaults. Don't ask the user. They want quicker horses. GOTO Innovation&Change GOTO StubbornlyResistantToChange GOTO IfWeHadKnownThatMuchEarlier GOTO Don'tListenToUsers |
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